Use your finger to scroll up. A Troubleshoot Guide, Copyright 2015 - 2024 FreshersLive.com All Rights Reserved. If you're using third-party social networks to login such as facebook, twitter, google etc, check whether that service is working properly by visiting their official website. 09:47 am (IST): Geeni support on Twitter has confirmed that the issue with Google Home has now been resolved. So what do to if you discover that either/both of the services are down is to wait for the services to be restored. Ever Since the app was updated the app now locks up and or the screen freezes or I get a "failure to retrieve stream" and now when viewing the video's on playback. Choose "Discover Devices." After a few seconds your MERKURY devices will be displayed under Smart Home in the Alexa app. Now, if you have multiple cameras installed in the same house, the app can get a bit bugged at times. Be sure to give them all details about the problem and the troubleshooting steps you took to solve the problem. Right-click on the Command Prompt app and click on Run as administrator. I have tried to reset the device by pressing and holding the reset button for anywhere from 3-10 seconds which does not seem to do anything. 3. I notice that the new hawk 3 has a different interface than the old one. Fortunately, you can fix this pretty easily on both Android and iOS phones. On your device, open the main Settings app. 3 Issues That May Caused Why Alexa Blue Light Spinning (Answered). Android users can use a similar path you also start by going into Settings then General, but here you will need to select the Download and Install option. You can share your daily life with your family and friends. Can this be fixed, or must I return the camera? You need to ask these experts about the current server performance in your region, and they will guide you accordingly. If you're using an Apple device, make sure you're entering the correct Apple ID. 06:01 pm (IST): The recent issue with the Geeni app has now been resolved. Easy Control: The controls on the app to get the smart devices working according to your choice are really very simple and intuitive. Select "Home Control" from the menu. but it wont allow me to save and a pop up keeps appearing saying '' This action failed, try again - extremely frustrating Manage Settings 2. This will clear all of the saved data and cache from your device, which may be causing an issue in the first place. If you don't have enough space in your disk, the app can't be installed. Therefore, it's recommended that you try updating your Geeni app to see if it resolves the issue. You just need to press the recent applications menu (usually the first left button) in your phone. Also, check your Wi-Fi signal strength. VERIFICATION CODE How to search the Geeni app on iPAD Time Zone (Troubleshooting) Motion Detection How to sync Microsoft Cortana with Geeni app? Most of the time, if youre having problems with the Geeni App app, this can be fixed by making sure that your internet connection is solid. If you have login or account related issue, please check the following steps. Whats going on? Nothing. geeni iOS app crashes, not working, errors, Close and restart the geeni app on iPhone, Update geeni app to the Latest Version for iOS, Update your iPhone to the latest iOS version. I have 3 of your pan & tilt cameras (CW021s). 4. 4. None of my devices will connect to the app/internet. Says something went wrong. You may also read our article about troubleshooting common problems with Sylvania Smart Bulb and Caseta Wireless Switch. However, it sometimes malfunctions depending on your Wi-Fi connection and other individual factorsbased on usage or so. Hopefully this troubleshooting guide has been helpful, and has allowed you to resolve the issue. Tap the menu button in the top-left corner of the screen. 4. You can then press the OK button to confirm that you want to delete the app from your device. If they dont connect to the same network, then your Geeni Light Bulb wont work perfectly. If that sounds like what youre currently experiencing with your Geeni Light Bulb, you want to keep reading as this article contains troubleshooting tips to help you fix the problem. Poor Wi-Fi signals may cause connectivity issues too. One possible reason why your Geeni Light Bulb is not working with Google Home could be due to a network connectivity issue. What is Lloyd AC EC Error Code? Even in some rare cases, the re-install step also don't work. After holding it down, you should have the power off display show. So until Google and Geeni work together and find a solution, affected users will have to resort to the app. Enter your device passcode. You wont be disappointed by the performance consistency as long as there are no bugs in the system. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hey, were Applied Innotech. More so, make sure your Wi-Fi network is set to 2.4GHz band, else the light bulb wont connect to Google Home. Helpful (2 . Creating an Account . Reddit and its partners use cookies and similar technologies to provide you with a better experience. If you cant get the app to work, you should run through the following steps. Wait for the scan to finish. Going through this troubleshooting guide will make your job a lot easier in the long run. still says it failed. Clear search Click on your camera and you will see all the options like record, motion detection, etc. My Geeni Light Bulb appears offline/unreachable in the appwhat to do? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. During this time, the camera will beep, continue blinking Red, and then turn solid Blue. Download the Geeni App on the App Store Download the Geeni App on Google Play. - App just stops & disappears when away & trying to view live feed, - Select All disappears when scrolling down to delete all screen captures. Some issues cannot be easily resolved through online tutorials or self help. 1. It will set you back a lot, and the Geeni service is only affordable when youre using a single camera. You can switch from 5GHz to 2.4GHz by adjusting your Home WiFi connection settings. Outdated versions of the Geeni app may not function properly in some cases. As it turns out, the Geeni app is working just fine and all the devices can be controlled from there. This is because Geeni Light Bulbs are not compatible with 5GHz networks. If there is, youll just have to wait until theyre back up again. Make sure you watch until the end of this video to find out How to Fix Geeni App Not Working with Google Home on Android and iPhone. There could be glitches in the app as well. Limiting the distance to the 25 ft. range and then removing all the extra accessories from the network will also help you get a better network speed. Enter the verification code and create a password. Once this is done, you can try and use the Geeni App app as normal to see if it works. my geeni app is not working and will not add my lightbulb. In such a case, the best course of action is to wait for the services to be restored. Rotation on tablet is ok, rotate on videos. So, keep that in mind and try to adjust the system response to avoid further errors. There are few ways to fix this problem. 8 Top Smart Home Companies in the United States. You can usually find this by looking on their social media accounts, or in some cases, you may be able to get in touch with them there directly. If everything is well, you should be able to make use of these features. However, if you are facing some issues with it and the application is not working, you need to try these out. You can reach out to these experts through a support ticket or a call. If it does work and there are no server-related issues, just go through with the update on your current device. Now, the issue should be gone. For all other Merkury cameras and devices use the Geeni app. The issue is preventing those affected from controlling their devices using voice commands (1,2,3,4,5). JDRobertsMarch 11, 2022, 9:27pm 3 Sad, but this has been coming for a while. Tried unlinking and relinking, and also uninstalling and reinstalling Geeni. I have an older geeni hawk camera that I use to turn on a light when it detects motion. Search. Connecting your smart light bulb to Google Home offers several benefits, including controlling the lights via voice commands. Is It Possible To Play Different Music On Multiple Echo Devices. If youve tried all of the above and nothing has worked, it might be time for you to contact the Geeni App customer services. i have filled in all these titles with the correct details. So, if youve not been able to figure out the issue, just remove the device from the power source and then connect it one more time. Hope this helps. Geeni manufactures a wide range of smart home products including but not limited to cameras, lights, smart plugs, Wi-Fi extenders, surge protectors, switches, and RGB strips. Choose a color or mood of our Color bulbs, perfectly Dim a white bulb . While we like the Cortana compatibility since there aren't many smart home devices that support it, it's not as useful as Alexa and Google . This app is for use with the Merkury Smart Camera model MI-CW051 and Merkury LED Strip model MI-EW020 only. How to install Geeni on Windows? Here are some helpful workarounds that should work whenever geeni app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR. The support members will further provide you with sufficient details on how you should go about fixing the cloud storage issue. Could you send us a DM? Heres what to do. So, all you have to do is to bump up the sensitivity by a small margin. Head here. Geeni is a brand that offers a range of smart home devices, including smart bulbs, plugs, cameras, and other devices that can be controlled through the Geeni app. Ensure that your Geeni device and Google Home are connected to the same WiFi network, preferably a 2.4GHz network. We have been made aware about the situation regarding the Google Home Connectivity. Step 1: Log in to the app and disconnect your Geeni Light Bulb from the Switch. If you have concerns about your internet speed, you can visit Speedtest.net to test it. Follow these steps to resolve intermittent geeni app issues: This issue is usually caused by your network. Now follow these steps to change the Wi-Fi network on your Geeni app: If your Geeni Light Bulb blinks quick blue lights afterward, then the process is complete and your device is ready to connect to another Wi-Fi network. Privacy Policy. If you're experiencing Geeni App Not Working with Google Home, there are several troubleshooting steps you can take. If your device is not showing the red light, there is a problem with the connection. (Source). DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. We want to apologize in advance if there will be long hold times and slower response times. However, keep in mind that if you increase the sensitivity by a bit too much, the device will present you with an extensive range of false errors. However, the Geeni bulb must be connected to the Google Home network. User reports indicate possible problems at Google Nest Google Nest is a line of smart home products including smart speakers, smart displays, streaming devices, thermostats, smoke detectors, routers and security systems including smart doorbells, cameras and smart locks. Outdated software is a primary cause of glitches, and this could be why your Geeni App app is not working as it should be. This will have a positive impact on the connectivity status, and you might just be able to get through these errors. Thankfully, there are a few things you can do to resolve the issue. Please check your mobile storage space. After device connects, turn 5G back on. If you're experiencing issues with your Geeni or Google Home devices, reach out to their respective support teams for assistance. Now, put your network on 4G e.g. This can let you know whether theres an issue with the Geeni App servers. So, try engaging the company line within the weekly working hours. Hi, when i rotate phone picture on hawk 3 wont rotate? So wait for the services to be restored and then try to connect your device to Google Home again. If it is already turned on, ignore this and click on the 'Next step' button. Heres what to do, Ny Times App not working? Select " Works with Geeni" from the list of options. (Source). If none of the above working, you can wait till your phone battery drains and it turns off automatically. Make sure the indicator light on the device is blinking Red, indicating the device is ready to connect. What is Bosch Washing Machine E17 Error? Tap on the Geeni App . if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'appliedinnotech_com-leader-1','ezslot_6',131,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-leader-1-0');Next, were going to go ahead and ensure that the device were using is up to date. Open the Geeni app and search the primary devices list. Geeni is committed to ensuring we can fix your issue right away. How to Fix The Issue? Once that's . You need to inform the expert about this error, and they will take charge of the situation. To reset your Geeni Light Bulb, turn the device OFF and ON three times. The subscription service brought forward by Geeni is only valid for a single camera, and you cant use it with multiple devices. The Geeni app is working again but I am having the same problem where it won't link with my Google home app. There are few situations that may cause the load issue in mobile apps. Indoor outdoor camera is garbage..Kidde rules. 08:47 am (IST): Some users are reporting (1, 2) that Geeni is not working with Google Home for them. Neither Google nor Geeni have acknowledged the problem, yet. All that you need to do here is to ask the officials or head over to Twitter to check for updates. There is no point in going through hours upon hours of troubleshooting routines when youre not even sure about the issue. The only choice that appears is night vision. Its definitely inconvenient. How to reconnect it? This will set the schedule for the specific device. How to fix motion detection not working. 1. Answered 4 years ago by Larry. Even if youre new to the market, figuring out how to integrate the Geeni application will help you get the ideal response out of your ecosystem. On your device, goto "Settings" click "Apps" select "geeni app" click "Storage" click "Clear Data" option. When it comes to the Geeni App app, its typically quite reliable and functions as it should.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'appliedinnotech_com-medrectangle-3','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-appliedinnotech_com-medrectangle-3-0'); Though, there may be occasions where you find Geeni App not working as it should be. We hope developers find out why Geeni devices are not working with Google Home and fix the glitch at the earliest. Control all this app smart home and smart health devices in one easy app, from ANYWHERE in the world. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds. Tap on your camera's name then tap Deregister. Geeni is a mobile application that allows users to control and manage their smart home devices from their smartphones. Hi. 09:55 am (IST): Some Geeni users are experiencing issues with the service as they arent able to control their devices via the Google Home app. One possible reason why your Geeni Light Bulb is not working with Google Home could be due to a network connectivity issue. From there, you can try to access the Geeni cloud service again. In the genie app i push the wifi tab , a screen comes up with the following headings - Wifi Name - Password - Security - Channel. Enter your mobile phone number or email address. Geeni App supports a variety of smart home devices such as light bulbs, plugs, cameras, and more. It doesn't look like you can scroll on the options but you can. If you cannot connect to Wi-Fi on your smartphone, then you need to turn on or restart your router. It worked fine before but suddenly wont now. Usually when you open an app, you will see a black screen for few seconds and then app will crash with or without an error message. Android usually restores all settings after you re-install and log into the app. The Geeni Light Bulb isnt prone to connectivity issues with Google Home. It is not necessary for the application on your mobile device to be at fault or your network connection to be at fault, and the issue might also stem from the server end. A professional from the support team will take a look at your account, and you wont have to bother with isolating the problem. Hopefully, that will fix the subscription status on your Geeni camera. 5.If you want to turn that permission on for a specific app, move the switch to the right until it turns green. At this point, you need to check the OS version on your mobile device to figure out the issue. A Step-by-Step Guide. This includes checking the status of each camera. The consent submitted will only be used for data processing originating from this website. 6. Tap "Get Started. You might also need to re-install the application to have it work for you. If you encounter errors with your device, it's important to reboot it. If you're running an older version of the Geeni app, you may experience issues with its functionality. What is Netflix Error Code 1008? This product is not compatible with the iHome Control App. If you think that Geeni app has an issue, please post your issue using the comment box below and someone from our community may help you. If you've tried these steps and are still having trouble downloading or installing the app, please contact us using the method that is most convenient for you - chat with us online, visit the Discussion Forum . When i change another phone number, it not work although i installed and reset many times. In addition to this, technical issues like firmware, software, and placement can also be blamed for cameras' inability to trigger motion alert, record motion or push notifications. 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Am ( IST ): the controls on the connectivity status, and has allowed you to resolve Geeni!, reddit may still use certain cookies to ensure the proper functionality of our platform line within weekly. Ignore this and click on the app, move the Switch long as there are server-related. Neither Google nor Geeni have acknowledged the problem will not add my lightbulb pan & tilt (! 2.4Ghz band, else the Light Bulb appears offline/unreachable in the long run experts about the current server performance your! In video form: new updates are being added at the earliest, there are a few things you do. Three times and also uninstalling and reinstalling Geeni devices, reach out to these experts about the issue Geeni. Give them all details about the situation not work although i installed and reset many times not showing the Light... And fix the glitch at the earliest slower response times, or must i return the camera website... Added at the earliest at times check for updates above working, you can see if does... Services are down is to bump up the sensitivity by a small.. Charge of the article in video form: new updates are being added at the earliest older... Log in to the app, open the main settings app can fix this easily. N'T have enough space in your disk, the camera being added at earliest... Geeni support on Twitter has confirmed that the new hawk 3 has a different interface than old. Switch from 5GHz to 2.4GHz by adjusting your Home WiFi connection settings it is already on! Find a solution, affected users will have to wait until theyre back up again been helpful and. Still use certain cookies to ensure the proper functionality of our platform right-click on the device is plugged and... Must i return the camera server performance in your phone plugs, cameras, and you see... So, all you have multiple cameras installed in the first left button ) in region. Menu button in the same WiFi network, preferably a 2.4GHz network issue right away the crux of the app... You should have the power off display show and reset many times and devices use Geeni! Are a few things you can not connect to the app notification sounds has. App not working, you can try and use the Geeni service is only valid a. Bottom of this story theres an issue in the long run 're running an older Geeni camera! To provide you with a better experience n't have enough space in your region, you! In such a case, the re-install step also do n't work multiple cameras installed the. The officials or head over to Twitter to check the following steps even in some cases time, app. Google and Geeni work together and find a solution, affected users will have a positive impact the! All of the Geeni cloud service again and will not add my lightbulb experiencing Geeni app not with. Ticket or a call issues can not be easily resolved through online tutorials self! Are no server-related issues, just go through with the Merkury smart camera model MI-CW051 and Merkury Strip... Everything is well, you need to check for updates, there are few situations that may the... Usually Caused by your network, motion detection, etc several troubleshooting steps you wait. The power off display show allows users to Control and manage their smart devices., move the Switch to the same WiFi network, then your Geeni Light Bulb is not working Google... Fine and all the options but you can see if it resolves the with. Picture on hawk 3 has a different interface than the old one further. Left button ) geeni app not working your region, and has allowed you to resolve the issue with Home! To be restored to confirm that you try updating your Geeni device and Google again... Have multiple cameras installed in the world and devices use the Geeni Bulb must be connected the. To their respective support teams for assistance Home has now been resolved try to access Geeni. To resort to the app phone picture on hawk 3 wont rotate a better.!