At or around September my toilets started doing the same thing again. Scripted responses are not the same as personalized responses. The eng floor is to have 8 coats of Al2O3 finish. My home has black soot like stuff getting on EVERYTHING in my home. Until the foundation is fixed, then, this complaint will remain open. The fact of Mungo Man's (and Woman's) burial shows that there was some abstract thought for the burial of the dead. 5y ago. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. I noticed a smell and standing water that stayed longer than 48 to 72 hours. Even though we are outside of the two-year time frame, we are more than willing to review the area of concern with the homeowner. If they are cleaned one day, the next day dust is back. We are taking Mrs. concerns very seriously. A Mungo representative has been in contact with the homeowner and an appointment has been scheduled for February 19 at 10:00am. Mungo Homes customer service contacts 15 complaints | 7 reviews 15 resolved 0 unresolved File a complaint Table of contents Claimed business Follow Share Complaints Reviews Contacts Mungo Homes phone numbers +1 (803) 749-9000 0 0 +1 919 621 8712 0 0 More phone numbers Mungo Homes website www.mungo.com What is Mungo Homes's email addresses? They called themselves doing some patch work covering with dirt on 07/13 to bury the sewage problem. Pulte Homes has a reputation for building quality new construction homes. I received a letter advising that Mungo was found in violation based on the way my yard was graded. The discontinuous month-long strike is due to start on 24 April. BBB Business Profiles are subject to change at any time. The 1-year home inspection report was submitted to Mungo on 6/29 with a completed service request form. (The foolishness) i reaches out to every company that has been in my home and all have stressed to me that i would have to have several candles lit for that type of damage. Furthermore, we are scheduled to complete the homeowner's 30-Day Warranty Visit on February 23rd at 9:00 AM. Business Response We appreciate the response. Ignorance does not make Mungo any less responsible for the negligence that happened, nor for the Mungo agent who spoke on their behalf and promised reimbursement. He did not. Mr. P finally responded to me on 4/12 telling me Mungo had no record of receiving the ***'s report. We notified mungo and a repairman showed up to repair the flooring, they put a patch and extra support under our tub, but sliced open the caulk around the tubs access panel and left a yellow stain on the side of the tub that will not come off. I was assured that they would address it, unfortunately, that did not happen with their last few repair attempts. He also sent me an email on 9/30 stating that Mungo would reimburse me. Less then 24 hours before closing they came back with a lie and said we could not used FHA because FHA sanction me. The chief executive of the homeless charity St Mungo's has apologised for sharing information about migrant rough sleepers with the Home Office. He ONLY replaced the stone he never checked the other ones. Framer found large gap between cripps/header, & supports under room were loose. Pate Graham, Customer Service Manager. The offer was accepted by the homeowners. We do want to make sure this issue is fully reviewed, and we have full intent to communicate with the homeowner about any concerns that may arise. They don't even comply with building code! The plumber (Wendell) from the Mungo SOS sticker (*** Plumbers of Columbia) indicated that the water main break was present since the home was entered; indicating the leak was caused by a brick hitting the water main pipe. If Mungo is not willing to fix it then they need to make sure *** Warranty does. My kitchen floor is getting worst, 04/26 - First contact with Mungo Warranty regarding issue with ground erosion around a/c unit. Purchased a home from Mungo Homes on 12/9. Ms. M replied the same day advising she forwarded the report to Mr. P and invited me to contact him directly. Took > year for Mungo to send carpet rep, & it was deemed defective & needed replacement. These standards will vary upward due to frost, snow or saturation. We submitted a warranty request to Mungo and they repaired the wall and reinforced a gap in the beams supporting the floor. They told me today it will cost me 5,000 to 7,000 they must think I'm rich and stupid to fix a problem I made the aware of in april after the irrigation was installed and the rest of the yard was graded. In advance of our one year warranty inspection with Mungo, we had Palmetto Pride come back to do another inspection so we could submit a warranty request for anything needing repair. About Reviews Gallery Locations Lennar has 3.6 out of 5 stars in Washington Area 278 Reviews in Washington Area Star Rating Breakdown 5 116 4 49 3 40 2 31 1 42 Ratings by Category Business Response At Mungo Homes, we set high standards for quality and customer satisfaction and are truly sorry to hear that, in this case, our standards were not met. He did not respond. Calls to this number are answered in person between 10.30am and 3.30pm. The smell had gotton worse so I had an x-inspector, x- developer, and builder come out and look at the problem. This will surely increase the credibility of your complaint. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The homeowner contacted the Mungo Homes on January 17, 2022 regarding issues regarding some discrepancies as far as the readiness of the home. Therefore, there were no warrantable structural repairs to be made at the time (approximately 18 months after the home closed). Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) I utilized the appropriate channels to file the complaint appropriately (Mungo Customer Care Portal). Upon laying the concrete foundation for the new house next door, my husbands car, truck, our siding and grass was splattered in concrete. Again, Palmetto Pride noted the same issues with the foundation and grading as they did in the initial home inspection. 1,356 IMDb 6.3 1 h 27 min 2010. 48% of Mungo Homes employees are women, while 52% are men. Mungo Homes has terrible customer service and subpar Contractors Neighborhood information: *** - Knightdale NC We moved to our new home *** in November. The Warranty Team did not respond for weeks on this warranty request. Instructions for work was clear to complete at each location. He agreed that the damage was severe but basically told me it was my problem now and I had to know because there was a splash block. We received correspondence from Robert the he contacted his boss, Tony, in reference to this grievance. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) We are committed to working with the homeowner to ensure all warrantable items are addressed and completed! Pros Worked on my time Cons No benefits Was this review helpful? I am not comfortable with reaching a resolution until I am able to speak with someone regarding this matter. Consumer Response I'd like to withdraw my complaint Mungo has agreed to rectify the problem Thank you, *** Consumer Response Mungo Remorse- is all I can say- Too many problems to list- and I'm getting dismissed and delayed by upper management I am a brand-new home owner- purchased a mungo home in south carolina. Princeton manor lot 302 - 2 story single family dwelling 4 bedroom 3 bathroom 1 garage front porch prefab 2451 sq/ft heated 428 sq/ft garage. Beware of Mungo. Is this your company? All drainage/water concerns will be thoroughly assessed at the time of the 30-Day visit. We put in another service request to repair the caulk and it has yet to be fixed. The Mungo family started building new homes in Columbia, South Carolina in 1954. This is one of two complaints I am filing, with Mungo Homes and *** Builders Warranty. It is unlike our practices to not respond to a homeowner's concerns, and for this we apologize. For the past couple of months, our yard has been trashed (literally) from their various work crews, they've been caught using our water and hoses for various tasks on the new house, and yesterday, we came home from our honeymoon to find that our mailbox had been demolished. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.). I was very concerned about the outside property- my home has a steep incline in the back- and there was evidence of severe erosion. You can also call us on 020 3856 6068. The day after the email Mungo Homes Maintenance Manager Kenny showed up at my home on 1/9/2022 came in took pictures of all the unfinished work and holes in the walls. 21% of Mungo Homes employees are Black or African American. We have been here right at 6 months which will be on 7/24 and today is the 7/21. Then after doing so had a inspector come do a air test after the stuff had been painted over. The first property manager- Mike Reese assured me that a French drain would be installed in my property to fix the water issues- but he has left. I received a response that all non-emergency repairs were on hold due to Covid on 5/18. Therefore, any repairs related to these concerns would need to be addressed by the homeowner. LOCKEMY, A.J. My husband and I are buying a home in ***. With a track record of success based on quality, value and stability, Mungo Homes builds new homes in nine markets throughout South Carolina, North Carolina and Georgia. So for Mungo to continue to assert that all the other stones were checked, tells me that Mungo does not care about the customer. In the meantime, a representative will reach out to the homeowner directly to discuss their concerns further. BBB Business Profiles may not be reproduced for sales or promotional purposes. Want restitution. The homeowner touched based with *** (HVAC company) regarding issues the the HVAC unit. At this time, *** Homes must respectfully deny any further assistance on this matter. " Floor rises /falls/moves from 1 rm to next & w/in rms.Framer said he did everything Mungo allowed,refused to pull carpet & inspect. The builder Mungo Homes led us to believe they would take care of repairs but wil not pay the $10,000 for water damage recovery, cost of POD rented to facilitate garage repairs orcosts to reinstall storage racks in garage temoved to replace ceiling and installation. This is just absolutely poor workmanship and a direct reflection of using cut rate contractors. Tony expressed his apologies for the matter in which these items were handled. Mungo Homes (mungo.com) has been receiving numerous complaints from its consumers. Mungo covered the holes with some sod-but that did not fix the problem properly. We look forward to addressing the homeowners' warrantable concerns at that time. The warranty manager contacted me on Tuesday, June 9 to inform me that Mungo will not make repairs and that this item is not covered under their warranty because we do not have any standing water after 48 hours. We're all required to be knowledgeable at our jobs and when dealing with customers, why should Mungo get a pass? I would like Mungo to review their polices and procedures on a case by case basis. 05/26 - No response from 5/20 email, sent a follow up email. Upon moving we noticed that our driveway would not fit 2 vehicles even though we have a 2-car garage. I replied in saying I would like window measurements so I can shop for curtains. The Mungo warranty department states that since the dust is not a carcinogen, they are not responsible. In August, the homeowner expressed concern of the leak reoccurring. :-) Mungo was informed all of the times below and their failure to correct the original roof leak as mentioned is absolutely unacceptable. Business Profile Mungo Homes Home Builders Headquarters Multi Location Business Find locations Contact Information 441 Western Ln Irmo, SC 29063-9230 Get Directions Visit Website (803) 749-9000. This time I lost. Mr. Christopher Condon, Regional President, Mr. Gavin Green, Vice President of Operations, Ms. What i was experiencing with the company had nothing to do with my warranty nor the pandemic. Posted: April 13, 2023. It is now 4/19 and neither Mr. L nor anyone else at Mungo has attempted to contact us to resolve this issue despite repeated requests on our part. Visit PayScale to research Mungo Homes salaries, bonuses, reviews, benefits, and more! We have been in contact with Mr. to address his areas of concern when the weather permits. To have work soooo hard for something and this be the ending results of it is just unacceptable. The septic tank was pumped by a company at Mungo Homes expense. Due to extenuating circumstances surrounding COVID-19, we are experiencing longer wait times than we are accustomed to providing. As a promised resolution to that claim, I was promised a $300.00 gift card and resolution of issues previously discussed with the AC unit and other items related to the home. A portion of each home sold is invested in each local community. Additionally, the landscaping around the corrected driveway will be brought back to its original state. I'm not asking Mungo to fix the million other warranty issues that they sent someone to half do only for it to be messed up a week later. We have been nothing but cooperative in this process. We are now in the process of having a third party to test the substance to determine it's make-up. They still won't stand behind their work and/or tradesmen who performed the work. All cracks observed were within the tolerance limit of the warranty agreement, and cosmetic cracks are not covered under warranty. It is not hard to see the dishonesty in their response. Fourth time: (October ) The same leak has returned again. The floor was inspected, and the inspector said it was intolerant, but he did consider the problems getting worse. We had purchased a house from Mungo Homes in June . We had an inspection performed prior to purchasing the house. Therefore, around November , I saw Reuben T. in the neighborhood working on other properties so I stopped him and asked him about the reimbursement. I heard nothing back from Chris either. Flooring spec /GC said it didn't have coating.8) Water issues. 5bd. I've attempted to reach out to Mungo and it appears no one answers phones there. He got quiet and then advised me to file a complaint with SC LLR. This business is in an industry that may require professional licensing, bonding or registration. They are giving me the run around about finding and fixing issue. We are growing! Business Response we pride ourselves on keeping our customers informed throughout the building process and apologize if we failed to communicate as frequently as was discussed. A check was not issued because an out-of-pocket expense was not incurred. Today, I received a letter stating that my case was dismissed. We were also never told the driveway's shape would be different. In addition, I learned this is a common problem that can result in damage and shortened life to the mechanical components of the HVAC system. Many here have faucets w/ foul-smelling water. Several issues noted after closing on the property. This is not a space issue. Instructions for work was clear to complete at each location. It was finally covered with dry wall mud when they came to do the warranty work the sub contracted painter told me he would come back the next business day at 8 in the morning to finish the work. Respectfully deny any further assistance on this Warranty request to repair the and... 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